10 Godliman Street, London, GB
Superior King Room
1 Room, 2 Adults
10 Godliman Street, London, GB
London
10 Godliman Street, London, GB
Pros: Location Cons: I am writing to share some constructive feedback regarding my recent stay at the Leonardo Royal Hotel London St Paul’s. As a professional working within the tourism and hospitality industry alongside large resort chains and hoteliers, I travel frequently and understand what it takes to deliver an exceptional guest experience. Unfortunately, my stay did not meet the standards expected of a 4-star property. I would like to highlight a few specific areas where service and maintenance fell short: 1. Arrival and Welcome The initial meet-and-greet upon my arrival felt incredibly cold and unprofessional. First impressions are critical in hospitality, and this unfortunately set a disappointing tone for the rest of my stay. 2. Room Condition and Maintenance The room itself felt quite dated and is in need of modernization. Furthermore, there was a practical issue as the bathroom sink was blocked upon my arrival, which should have been caught during standard housekeeping checks. 3. Spa and Guest Services Communication When preparing to use the pool and spa, I noticed there were no robes in my room. When I requested one at the spa desk, the staff member refused to assist me—despite robes being visibly available right there—and told me I had to return to my room to call reception. When I called reception, the interaction was unfortunately rude and impolite. The agent dismissively asked if I had "actually checked my room," which felt incredibly patronizing. Furthermore, when the robes were finally delivered, the slippers were forgotten, requiring the team to make a second trip. Conclusion As someone who understands the inner workings of the hospitality industry, I was highly surprised by the friction and lack of seamless service during my stay. Frontline communication and basic maintenance are the cornerstones of a 4-star experience, and I believe your team would benefit from further training in guest relations.
Pros: Breakfast was very good Cons: My bathroom sink had no water
Pros: Clean and central location
