144 - 145, Sterling Road, Nungambakkam, Chennai, IN
Executive Twin Room, Non Smoking
1 Room, 2 Adults
144 - 145, Sterling Road, Nungambakkam, Chennai, IN
Chennai
144 - 145, Sterling Road, Nungambakkam, Chennai, IN
Pros: I am extremely disappointed with my experience at this hotel. The location is severely impacted by excessive noise, with extremely loud music from the nearby Hard Rock Café continuing late into the night and making it impossible to enjoy a peaceful stay. What is particularly unacceptable is that I raised this exact issue with hotel staff during a previous stay two years ago. Despite bringing the matter to the hotel's attention at that time, it appears that no meaningful action has been taken, as the problem persists unchanged. During my recent stay, I was again forced to complain about the disturbance and was deeply shocked to discover that guests are still being subjected to the same unacceptable conditions years later. The apparent lack of concern for guest comfort and wellbeing is highly concerning. A hotel that consistently exposes its guests to such significant noise disruption, while failing to address longstanding complaints, falls far short of the standards one would reasonably expect. Frankly, it is astonishing that this property continues to market itself as a five-star hotel when such a fundamental issue remains unresolved. I would appreciate a formal response explaining what steps, if any, are being taken to address this ongoing problem and prevent other guests from having a similarly disappointing experience.
Pros: Nothing. Cons: Everything, unclean, smelly.
